🚚 Shipping Policy

At Odense Kenya, we are committed to delivering your furniture safely, quickly, and efficiently across Kenya. This Shipping Policy outlines how we process, dispatch, and deliver your orders.

📦 Order Processing Time

All orders are processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays are processed on the next working day.

You will receive confirmation once your order is ready for dispatch.

🚛 Delivery Coverage

We offer delivery services across Kenya, including:

Nairobi and surrounding areas

Kisii and nearby regions

Major towns and counties nationwide

If your location is outside our regular delivery zones, please contact us for special arrangements.

⏱️ Estimated Delivery Time

Delivery timelines depend on your location:

Nairobi: 1–2 business days

Kisii & nearby areas: Same day or next day delivery

Other regions in Kenya: 2–6 business days

Please note that delivery times may vary due to factors such as weather, logistics delays, or high order volumes.

💰 Shipping Fees

Shipping costs are calculated based on your location, product size, and quantity.

The exact delivery fee will be communicated before order confirmation.

In some cases, we may offer free delivery promotions within selected areas.

📞 Delivery Coordination

Our team will contact you via phone or WhatsApp to confirm delivery details.

Please ensure your contact information is accurate to avoid delays.

Customers are encouraged to be available at the agreed delivery time.

🏠 Delivery Conditions

Delivery is made to your doorstep or nearest accessible location.

For bulky furniture, customers may need to assist or arrange access (e.g., stairs, elevators).

Installation or assembly services may be available upon request (if applicable).

⚠️ Delays & Exceptions

While we strive to deliver on time, delays may occur due to:

Unexpected logistics challenges

Remote or hard-to-reach locations

High demand periods

We will always communicate any delays in advance.

📦 Order Tracking

Currently, tracking is handled via direct communication (call/WhatsApp).

You can contact us anytime for updates on your order status.

❌ Failed Delivery Attempts

If delivery fails due to incorrect details or unavailability, a redelivery fee may apply.

Please ensure all details are correct during checkout.

📩 Contact Us

For any shipping-related inquiries, feel free to reach out:

📞 Phone / WhatsApp: +254 795 111 984

📍 Locations: Kisii & Nairobi

✅ Policy Updates

Odense Kenya reserves the right to update this Shipping Policy at any time. Changes will be posted on this page.