**Return and Refund Policy – OdenseKenya Furniture**

Effective Date: October 20, 2023

At OdenseKenya Furniture, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not fully satisfied with your order, please review our Return and Refund Policy outlined below.

 1. Return Eligibility

You may return items purchased from OdenseKenya Furniture under the following conditions:

– **Time Frame:** Items must be returned within **30 days** from the date of delivery.
– **Condition:** Items must be in their original condition and packaging, unused, and undamaged.
– **Proof of Purchase:** A valid receipt or proof of purchase is required for all returns.

 2. Non-Returnable Items

The following items are non-returnable:

– Custom-made or personalized items.
– Clearance or sale items marked as non-returnable.
– Items that have been used or not in their original packaging.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. **Contact Us:** Email us at sales@odensekenya.com with your order number and the reason for your return.
2. **Return Authorization:** Our customer service team will provide you with a Return Authorization (RA) number and detailed return instructions.
3. **Package Your Item:** Securely package the item in its original packaging and include a copy of the receipt or proof of purchase along with the RA number.

4. Return Shipping

– Customers are responsible for the return shipping costs unless the item received was damaged or defective upon arrival.
– We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

 5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please note that it may take several business days for your bank or credit card provider to process the refund.

 6. Exchanges

If you would like to exchange an item for a different size, color, or style, please return the original item following the steps outlined above and place a new order for the desired item.

 7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within **7 days** of delivery at sales@odensekenya.com. We will arrange for a replacement or refund at no additional cost to you.

 8. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after any changes signifies your acceptance of the updated policy.

 9. Contact Us

If you have any questions or concerns regarding this Return and Refund Policy, please contact us:

**OdenseKenya Furniture**
Nairobi, Kenya
Email: sales@odensekenya.com
Phone: +254795111984

Thank you for shopping with OdenseKenya Furniture! We appreciate your business and are committed to ensuring your satisfaction.